Frequently asked
FAQ
Everything about ordering custom hockey bags — and if your question isn’t here, just call or text us.
Ordering
What’s the minimum order?
Our minimum is 25 hockey bags for standard embroidered or heat-transfer printed styles. Smaller sample runs can be quoted case by case.
Is there a maximum order size?
No. We regularly produce runs into the thousands for multi-team associations and league-wide rollouts.
Can I order a sample before a bulk run?
Yes. We can produce a pre-production sample so you can approve the physical bag before we run the full order — ask us for terms when you request your quote.
Can I mix bag styles in one order?
Yes. You can combine styles — say a Wheeled Hockey Bag for travel players and a Hockey Backpack for the youngest division — and the combined volume counts toward your price tier.
Can I reorder later and match my last batch?
Yes. We keep your artwork, bag colors, and embroidery specs on file, so reorders match your previous run exactly and move faster.
Design & Artwork
Do you charge for mockups?
No. Mockups are free with unlimited revisions until you approve. You only pay once the design is signed off and production begins.
What artwork files do you need?
Vector files (AI, EPS, SVG, or PDF) are ideal for embroidery digitizing. If you only have a photo or a PNG, our designers will recreate your logo print-ready at no charge.
I don’t have a logo — can you help?
Yes. Send a reference — a photo, a sketch, or even a description — and our designers will build print-ready artwork for you.
Can you match my team’s colors?
Yes. We offer custom color and thread matching on both bag color and decoration so your bags match your team’s brand exactly.
Can you personalize each bag with a player name or number?
Yes. Send a roster spreadsheet with names and numbers and we’ll individually embroider each bag — common for full-team orders.
How many revisions do I get?
Unlimited, and always free, until you approve the mockup.
Production & Shipping
How long does production take?
About about 2 weeks from approved mockup for standard styles; large team orders with individual player personalization sit toward the higher end of that window.
Do you offer rush production?
Yes. Rush is available for a tryout deadline or a tournament that can’t move — tell us your in-hands date and we’ll confirm what’s possible.
Where do you ship?
Nationwide across the U.S., and internationally on request. See our Shipping Policy for details.
How much is shipping?
Shipping is quoted with your order based on quantity and destination.
Can you ship to multiple addresses?
Yes. Provide a distribution list with your order and we’ll split the shipment across locations — common for associations with several teams.
What if my order arrives damaged or wrong?
We make it right. If an order arrives defective or does not match your approved mockup, we remake or replace the affected items.
Pricing & Payment
How much do hockey bags cost?
Bulk pricing is by quote; typical ranges run from about per unit depending on style and decoration, improving as the run grows. Each product page shows its range.
Why don’t you list exact prices?
Price depends on quantity, bag style, color, and decoration method. A quote is the only accurate number — and we return one within a business day.
What payment methods do you accept?
All major credit cards, ACH bank transfer, and purchase orders for established organizations and associations.
Do you offer a price-match or lowest-price guarantee?
Yes. If you have a comparable written quote, we’ll match or beat it — that’s our lowest-price guarantee.
Product & Care
What colors and finishes are available?
Black, Navy, Red, Royal Blue, White, and Grey, with custom color matching on request.
What are the bags made of?
Heavy-duty 600D ballistic polyester with reinforced stitching and a reinforced base — built to hold up to daily rink use and travel.
Is embroidery really more durable than a printed logo?
Yes. Embroidery is stitched into the fabric rather than sitting on top of it, so it doesn’t crack, peel, or fade the way an iron-on or lower-grade print can over a season.
How do I clean a custom hockey bag?
Wipe down the exterior with a damp cloth and mild soap; air dry fully before storing to prevent odor. Avoid machine washing, which can damage embroidery and hardware.
Do the bags have ventilation for wet gear?
Select styles, including the Goalie Hockey Bag, include a ventilated panel; ask about adding ventilation to other styles for an additional option.
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